Terms & Condition
1.1. This user agreement governs the use of CraftFineArt.com online service (hereafter referred to as Service) provided by CraftFineArt.com, Mgr. Petr Pakosta, Libusino udoli 110, Brno 62300, Czech Republic (hereafter referred to as Service Provider).
1.2. Contact information of Service Provider:
Libusino udoli 110
1.3. Your use of the Service or registration into the Service constitutes your agreement to the terms contained in this agreement as well as your agreement to comply with these terms.
1.4. Service Provider holds the rights of the contents of the Service. Service Provider also reserves the right to alter the content of the Service (including this agreement) without notifying the User.
2.1. Ordering from the Service does not require registration.
3.1. Service Provider is responsible for the proper handling of the information given by the User and for protecting the User's privacy. The information given by the User will be stored in the client registry of the Service.
3.2. Required information for registering includes the User's first name, last name, full address, telephone number and e-mail address. Corporate clients are also required to give their company name and Business ID.
3.3. Service Provider will not give out the personal information received from users to any outside parties.
3.4. The information in the client registry can be used in online direct marketing only if the user has given his consent.
3.5. The User has the right to view and change his personal information in the Service. If the User wishes to have his personal information removed from the registry, the User must contact our customer service.
The Validity of the Order
4.1. The trade agreement is valid once Service Provider has sent the User a confirmation of order by e-mail.
4.2. Communication between the parties is handled through e-mail or telephone. The User agrees to monitor his e-mail account for the confirmation after placing an order.
4.3. The User has the right to cancel his order by e-mail, letter or telephone before the order has been shipped. The delivery is considered complete when Service Provider has shipped the order or parts of the order.
4.4. When the User has made an order, Service Provider no longer has the right to change the terms of the agreement.
4.5. Service Provider reserves the right to decline the order.
5.1. The price of the product is the price shown on the site with other product information at the time of the order.
5.2. Delivery costs will be added to the final price. Delivery costs will depend on the method of delivery chosen by the User, and the country of the recipient (but usually is around 9 €).
5.3. The delivery costs will be shown in the Service before the order is finished.
5.4. The Service displays the prices and delivery costs in Euros (€).
5.5. When selling and shipping products within the EU, the displayed prices include the value added tax (VAT) determined by Czech legislation.
5.6. When selling and shipping products outside the EU, the recipient of the product is responsible for local taxes, toll fees and other such payments.
Terms of delivery
6.1. Service Provider delivers the sold products to the User based on the delivery agreement made with a third party.
6.2. Shipping costs will be added to the order. The shipping costs of each order can be seen in the Shipping method section of the Service.
6.3. Time of the delivery depends on the order. The availability of the product, the destination of the shipment and the chosen method of delivery all affect the time of delivery. The estimated delivery times are average delivery times that are based on studies and delivery routes. Delivery times are counted with working days only (Mo-Fri).
The given time estimates are average delivery times and therefore the Service Provider is not to be held responsible if these time estimates are not met 100% and cannot therefore refund any lost time due to international post regulations. Custom handling in the receiving end is not included in the delivery time estimates.
6.4. Service Provider is not accountable for delays or indirect damages caused by delays due to force majeure.
6.5. Service Provider reserves the right to deliver the ordered products in separate shipments.
6.6. The customer is responsible to provide an accurate shipping address with the order. If the order needs to be shipped out again, because of insufficient consignee address, the customer is held responsible for all additional costs of the parcel shipping.
6.7. Service Provider is accountable for loss or breaking of products during shipment
7.1. The consumer has the right, granted by the Czech and EU consumer protection legislation, to cancel his order by notifying Service Provider of it within fourteen (14) days of receiving the order.
7.2. The terms of returns are that:
the order has been cancelled according to the terms of the trade agreement by notifying Service Provider of it within 14 days after receiving the product
the product has not been used
the product is in the condition it was at the time of receival and all parts belonging to the product are included
the product is packed in its original package or in a similar way
7.3. The product must be returned immediately after cancelling the order.
7.4. The supplier will not compensate any collateral damage due to a wrongly chosen delivery method of the return package.
7.5. When returning a product, the client is responsible for transport risks.
Defective products and products damaged in transport
8.1. Our customer service should be notified of defective products or products damaged during transport within 24 hours of receiving the product.
8.2. Service Provider will compensate for defective products or products damaged during transport primarily by replacing the damaged product with a new, equivalent product. If this is not possible, the buyer will be compensated for his money in full.
8.3. The defect of or the damage suffered by the product must be properly described and documented.
8.4. The defective or damaged product may be sent to Service Provider for inspection.
8.5. Service Provider will not deliver a new product or compensate for the price of the product until the defect or damage has been verified.
9.1. Czech and EU law will be applied to all disputes arising under this User Agreement.
9.2. All disputes arising under this agreement which cannot be solved by mutual agreement shall be solved in the district court of Prague.
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